Frequently Asked Questions FAQs

Payments
1.What payment methods do you accept?
2.Is my payment secure?

1.What payment methods do you accept? We accept all major credit cards through the web’s #1 most trusted payment processor Paypal. Money orders, and direct deposit into our company bank account are also accepted. You will receive a payment address upon checkout. Your order will be processed 100% confidentially.

2.Is my payment secure? YES! Chic Shape values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, and promotions. Your payment information is also 100% secure…guaranteed. We do not sell or rent any information you provide to us.

Products
1.Do you have a catalog?
2.How can I be sure your clothing will fit me?
3.What sizes do you carry?
4.Can I get on a waiting list for an out of stock item?

1.Do you have a catalog? Currently, we do not offer a print catalog. New styles arrive weekly and our inventory changes so rapidly, that a print catalog would not offer the most current information. Please check our online catalog to see our most current styles.

2.How can I be sure your clothing will fit me? Buying online should never be scary…Shopping anywhere should always be fun! For your convenience, we provide you with approx measurements for each item we carry. We try our best to help you get the right fit each and every time! Please view our Measurement Guide for more information.

3.What sizes do you carry? For your convenience, we carry sizes 18-28. We will soon be extending this range to include sizes 14-30.

4.Can I get on a waiting list for an out of stock item? Our inventory changes rapidly. We like to keep our clothing line fun and new, so it is rare that we choose to restock an item. However, we do – at times – restock certain popular styles, so be sure to check back weekly for your favorite styles.

SHIPPING
1.When will my order ship?
2.How long will it take my order to arrive?
3.Do you ship outside of Australia?
4.What are your shipping charges?

1.When will my order ship? Your order will ship within one (1) to two (2) business days. If, for any reason, an item is on backorder or out of stock, we will notify you immediately.

2.How long will it take my order to arrive? All items are posted via Australia Post Express Post. This means you will recieve your parcel within 1-2 business days of the parcel being posted. For further info check the australia post website to see if your postcode is 1 or 2 day delivery zone. Note: We cannot guarantee transit times. Holidays & peak times may affect delivery times.